FAQ

 

 

Fee

1. How much is it to register with Auto And Ship?

 Our one-vehcile purchase registration fee is FREE for 14 days and an annual unlimited purchases of $125.00

 

2. How much do you charge for each vehicle purchased?

 

We charge $350.00  per vehicle purchased not including Copart's fees.

 

3. What is your charge for mailing my vechicle title using special handling? (via fed-ex. ups)

We charge $25.00

4. What is a security deposit and how much is it?

The security deposit is an assurance that you will pay for what you purchase. Generally, it's 10% of what ever amount you like to spend.

5. Is the security deposit refundable in case I don’t make a purchase?

Yes.

 

Registration

1. Why register with Auto And Ship?

 

Auto & Ship is a one stop shop. You bid, we handle the rest.

2. What do I need to register with Auto And Ship?

We need your contact information along with a copy of a valid ID or passport.

3. How fast do you activate my account so I can start buying?

In most cases, within 10 minutes.

4. Can I change my user name and password?

 Yes you can. Once we send you the initial user name and password, you can access the Copart account and update your user name and password.

5. What security measure does Copart have in place?

 Copart uses the latest technology for secure communication between your PC and Copart’s computer system. What you need to make sure of is no one else has your account information without your consent.
 
 

The bidding process

1. What is preliminary bidding?

 

Preliminary bidding establishes the starting price for the live virtual sale. During the preliminary bidding period, buyers may log onto Copart's website at www.copart.com and submit bids electronically. The highest preliminary bid will compete against virtual bids via BID4U during Virtual Bidding. See Virtual Bidding

2. When is the preliminary bidding period starts?

 

The preliminary bidding period starts two business days prior to a scheduled sale and ends at 11:00 a.m. (local time of the Copart facility where the vehicle is stored) the day of the sale.

3. What is BID4U?

 

Copart uses BID4U to make the bidding process easier and more efficient. BID4U represents the highest preliminary bidder during the virtual sale. Simply enter the maximum price you are willing to pay for the lot during preliminary bidding and BID4U will bid on your behalf up to your maximum bid during preliminary bidding and during the virtual sale. BID4U will only bid one increment over the current bid to maintain your position as the highest bidder. This allows you to purchase a vehicle below your maximum bid if bidding does not meet or exceed your maximum bid. If you select the bid increment option, BID4U will bid one additional increment over your maximum bid to break a tie. If a bidder with a higher maximum out-bids you, Copart notifies you via email. As a security precaution, no one, including Copart associates can see your maximum bid. It is 100% confidential!

4. What is increment bidding?

 

Increment bidding authorizes Copart to increase your bid by one and only one increment if a live virtual bidder matches your bid. Your bid will not be incremented if it is the highest bid.

5. How do I get to the bid entry page for preliminary bidding?

 

You place your preliminary bids on the Lot Display page. To get to the Lot Display page, select the Search Menu tab. From the Search Menu tab, you may find a vehicle via Sale Lists, Car Finder, or Calendar. All these options will display the Lot Detail page where you can place a bid.

6. What is interactive online counter bidding?

Counter bidding may occur when the vehicle seller has placed a minimum bid or bid-to-be-approved (BTBA) restriction on a vehicle. If you are the high bidder, the seller may accept your bid or counter your bid.

7. How do I counter bid a seller's minimum offer?

Select the Bid Status Menu tab. Under the Open Items page, click the lot display hyperlink. You will then be given the options to accept the seller's minimum, keep your current bid or counter bid for the selected lot.

8. What is virtual bidding?

Virtual bidding is the process of submitting live bids over the Internet during a Copart VB2 Virtual Sale. Buyers may log onto Copart's website at www.copart.com during VB2 Virtual Sales to submit bids electronically, in real time over the Internet, to compete with the highest preliminary bid and other virtual bids.

9. How do I join a virtual bidding sale?

After logging into the Buyer Access website, click on the Virtual Sales Menu tab. The resulting page displays all the virtual bidding sales for that day.

10. Can I participate in more than one virtual bidding sale?

Yes, but the performance of your machine may degrade as you join more virtual bidding sales due to increased traffic.

11. Can I join a sale that has started?

Yes. The current item available for bidding displays and you may start bidding.

12. How do I bid?

There are three buttons in the bidding window that will help you place your bid. You can place a valid next increment bid or jump ahead by placing a valid five-increment or a ten-increment bid.

13. I placed an Internet bid and received the following message: Current status does not allow on-line bidding. Contact your local Copart yard to clear this status. What does this message mean?

Call your local Copart facility to help you determine why you are not able to bid when you receive this message.

14. I placed an Internet bid and received the following message: Unexpected Error occurred. What does this error mean?

If you receive this error message, check the sale date of the lot on which you placed a bid. If there is no sale date, Copart pulled the lot from that sale. If there is a sale date contact technical support by sending an email to webmaster@copart.com

15. I placed an Internet bid and received the following message: Invalid bid amount - Enter digits (0-9) only. What does this message mean?

Check the amount you entered. There should be no punctuation and no 00 for cents. For example, if you want to enter in $1000.00 (one thousand) you would enter it as 1000.

16. How can I see all my previously entered bids?

From the Bid Status Menu tab, select Current Bids. Your top bid on each lot is displayed.

17. How long can I check my bids?

Under the Bid Status Menu tab, bids will appear on the Current Bids page until the vehicle is sold. Once the vehicle is sold, the bid will appear on the Lots Won page if the vehicle was awarded to you. For a Premium Service, if the vehicle was not awarded to you, the bid will appear on the Lots Not Won page.

18. How will I know if my bid was the highest sale bid?

Under the Bid Status Menu tab, your bid will display as the highest bidder on the Current Bids page.

Purchase

1. What takes place after I am awarded a vehicle?

You will be notified by Copart via email. Auto and Ship will then bill you for the purchased amount including Copart fees and our transaction fee.
2. Up to how many cars can I purchase?

We give you the choice. please discuss this with your account representative.

3. Can I resell a car I bought because I no longer want to take position of it.

Yes, we can help you do that. Please speak with your account rep about this matter.

Payment

 

1. How do I pay my registration fee and security deposit?

you can pay us using Pay Pal, a Credit card or wire transfer. For other accomodations, please contact one of our sales staff.
2. Who do I pay when I win a vehicle?
 
You pay Auto and Ship by a wire transfer.

3. When is payment due if I win a vehicle?

Within 2 calander days of purchase.
 
4. What if I encounter a problem while paying through Pay Pal?
 
contact one of our customer rep immediately.
 
5. What is the maxium amount you accept via paypal?
 
the maxium amount you can pay using paypal is $600, all amount above $600 must be paid by wire transfer.
 
 

Release shipping

1. Do you offer shipping services?

Yes we offer shipping service within the U.S and for export. We arrange the shipment of your vehicle by truck from the auction to your location or to the port.  For export clients, we handle the exporting of the vehicle.

2. How can I pick up my title?

We can mail it to your specified location or shipping company once payments have been made.

3. How long will a shipment take?

It depends on where the car is being shipped to. We can communicate the shipment time prior to shipment. Also, we can provide you with shipment status while your vehicle is in-transit.

4. What if my car was damaged while in-transit?

We use ONLY insured and bonded transportation carriers. The transporter will be respossible for damages occuring during transport.
 
 

Support services

1. How does your advice and evaluation program work?

When you chose a vehicle from Copart’s website and need consultation to make your decision, such as price evaluation, condition assessment, import restrictions, parts estimate, etc. Fill out our form or email your account rep the lot number and we will email you a respond within 2 hours.

2. Can you provide me information specific about my country?

Yes, we can.

3. Can you perform work on my vehicle?

We offer an array of mechanical serservices and limited body work services. Please contact you Auto And Ship account rep.

4. Can you make additional keys for my car?

Yes we can. Please contact you Auto And Ship customer rep.

5. If I decided to resell a car I just purchased, can you help me.

Yes we can. Please contact your rep.